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Designed for a true Thai taste
FAQ
About Our Curry Kits and Thai Curry Pastes
👥 Q: How many people does a Thai Red Curry Kit serve?
A: Each Thai Red Curry Kit serves 2 to 4 people. If serving more than 2, you may need to add extra coconut milk and meat.
⏱️ Q: Are the kits easy to prepare?
A: Yes, our Thai Red Curry Kits are designed to be quick and easy to use. You can create an authentic Thai curry in just 30 minutes!
🌶️ Q: Can I customize the spice level?
A: Absolutely! Our Thai Red Curry Kits come with instructions to adjust the spice level to suit your taste. 🌶️
❓ Q: How can I access the exclusive recipes?
A: After purchasing a Thai Red Curry Kit or a Thai Red Curry Paste, you'll receive a unique code 🔑 to unlock the recipes page on our website. These recipes are crafted to perfectly complement your purchase! 🍲✨
🌍 Q: Where are your kits and pastes made?
A: Our Thai Red Curry Kits and Thai Red Curry Pastes are artisanally crafted in Aix-les-Bains, using high-quality ingredients and traditional techniques.
⚠️ Q: Are your products suitable for specific diets?
A: Please refer to the ingredient list for each product. Our Thai Red Curry Paste contains crustaceans (shrimp paste) and may not be suitable for vegan diets. 🌿
📦 Q: How are your products packaged?
A: Our Thai Red Curry Kits are presented in eco-friendly, plastic-free packaging designed to be both practical and perfect as gifts. 🎁
🔄 Q: How long does the Thai Red Curry Paste last after opening?
A: Once opened, store your Thai Red Curry Paste in the fridge and use it within two weeks. You can also freeze portions for up to 6 months. ❄️
🧑🍳 Q: What can I make with your curry pastes?
A: Our Thai Red Curry Pastes are versatile! Use them to prepare curries, stir-fries, soups, marinades, or add a Thai twist to your favorite dishes. 🍲
✨ Q: Can I give your kits as gifts?
A: Yes, our Thai Red Curry Kits are thoughtfully designed to make the perfect gift for food lovers and special occasions. 🎁
Pre-Order
🕒 When will I receive my pre-ordered product?
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All pre-ordered products will be shipped from February 1, 2024. Delivery will typically take 3-5 business days after the shipping date.
(It's like reserving a table at a popular restaurant: you guarantee your seat and receive your product as soon as it's ready.)
❌ What happens if I cancel my pre-order?
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You can cancel your pre-order at any time before the ship date and receive a full refund. Contact us at [your email/phone number] to cancel.
(Cancelling a pre-order is a bit like canceling a reservation: you are not charged for what you did not consume.)
💳 When will I be charged for my pre-order?
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Payment is made at the time of order to guarantee your product.
(It's like buying a ticket to a concert: you're now paying to secure your front row seat.)
🔄 Can I modify my pre-order?
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Yes, you can make changes before the shipping date. Contact us for any updates to your order.
(Changing a pre-order is a bit like adjusting a restaurant order before the food is served.)
📦 What happens if I pre-order multiple items with different dates?
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Your entire order will be shipped at once, when all items are available. If you require separate shipments, additional charges may apply.
(Imagine ordering multiple dishes in a restaurant, but waiting until all of them are ready before serving them together.)
🚨 What happens if the product is delayed?
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If a delay occurs, we will inform you immediately by email and keep you updated on the new shipping schedule.
(It's like waiting for a train: if there's a delay, we'll let you know when it's coming.)
Deliveries and Returns
At Tim's Kitchen, Your Satisfaction Is Our Top Priority
We strive to make your experience enjoyable, whether it's during delivery or in case of a return. Please read our policies below:
Delivery
🚚 Delivery Times
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Processing Time: 1 to 3 business days.
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Estimated Delivery Time: 3 to 5 business days after shipment.
📦 Shipping Costs:
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€3 for orders under €25.
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Free shipping for orders of €25 and above.
📦 Carrier: We ship with trusted services to ensure fast and secure delivery.
Return Policy
At Tim's Kitchen, we're here to help if you're not completely satisfied with your purchase. Here’s our policy:
Return Eligibility
🛍️ Timeframe: Products must be returned within 14 days of receiving your order.
📦 Condition: Items must be unused, unopened, and in their original packaging.
❌ Exceptions: Perishable goods (e.g., food products) cannot be returned if opened for hygiene and safety reasons.
Steps to Request a Return
✉️ Contact Us:
Email us at [your email address] or call us at [your phone number] within 14 days of receiving your order.
Please include:
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🆔 Order Number
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📝 Reason for Return
✔️ Approval:
Once approved, we’ll provide you with a return address and instructions.
🚚 Return the Item:
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🏷️ Return Shipping Costs: At your expense unless the item was damaged or defective.
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📦 Use a tracked service to ensure the secure delivery of your return.
Refunds
💳 Processing Time: Refunds are processed within 7 business days of receiving and inspecting the returned item.
💵 Refund Method: Refunded via your original payment method.
🚫 Non-Refundable: Shipping fees are not refundable unless the product was defective or due to our error.
Exchanges
🔄 Policy: We do not offer exchanges. For a different item, please initiate a return and place a new order.
Damaged or Defective Items
💔 Report Damage: If your item arrives damaged or defective, contact us immediately with photos.
📩 Resolution: We will replace the item or issue a full refund at no extra cost.
Contact Us
📧 Email: tim@cesltd.co
📞 Phone: 0033695669501
For any questions about your order or our return policy, Contact Us Here.
Contact Us!
We would love to hear from you!
Drumettaz - Clarafond, 73420, France
0695669501
Terms
Welcome to Tim's Kitchen. By using our website and making purchases, you agree to the following terms and conditions:
1. Purpose of the Terms and Conditions
These terms govern:
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The use of our website.
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Transactions made in our online store.
Tim’s Kitchen reserves the right to modify these terms at any time. Users will be notified of significant updates via the website.
2. Information Collected and Used
We only collect the information necessary to:
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Process your orders and deliveries.
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Send updates and special offers.
The information collected includes:
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Full name
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Email address
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Shipping address
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Payment information
For more details, please see our Privacy Policy.
3. Orders and Payments
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Orders are confirmed upon receipt of payment.
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Accepted payment methods: Credit card, PayPal, etc.
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If a payment issue arises, the order may be canceled.
4. Deliveries
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Processing Time: 1 to 3 business days.
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Estimated Delivery Time: 3 to 5 business days after shipment.
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Shipping Costs: €3 for orders under €25; free for orders €25 and above.
For more details, please see our Delivery Policy.
5. Returns and Refunds
If you are not satisfied with your purchase:
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Products must be returned within 14 days.
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Items must be unused, unopened, and in their original packaging.
Refunds will be processed within 7 business days after the returned items are received. See our Return Policy for more details.
6. User Responsibilities
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Provide accurate information when placing orders.
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Use the website for lawful purposes only.
Tim’s Kitchen reserves the right to suspend any account for failure to comply with these terms.
7. Intellectual Property
All content on this website (images, texts, logos, etc.) is protected by copyright. Any unauthorized reproduction or use is prohibited.
8. Limitation of Liability
Tim’s Kitchen is not responsible for delays or issues caused by factors beyond our control (e.g., courier problems, weather conditions).
9. Governing Law
These terms are governed by French law. Any disputes will be subject to the jurisdiction of the competent courts in France.
10. Contact Us
For any questions regarding these terms and conditions:
📧 Email: tim@cesltd.co
📞 Phone: +33 695669501
Accessibility Statement: ♿
At Tim's Kitchen, we are committed to making our website accessible to all users, including people with disabilities. We strive to provide a seamless and user-friendly experience for everyone, regardless of ability level or technology.
Our Commitment
We are continually working to improve the accessibility of our site by following recognized guidelines, such as the Web Content Accessibility Guidelines (WCAG) 2.1, which aim to make web content more accessible for people with disabilities.
Measures Implemented
To improve accessibility, we have implemented the following actions:
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Keyboard Navigation: Our site can only be navigated with a keyboard.
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Alt Text for Images: Text descriptions (alt text) are provided for all essential images.
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Clear Titles and Labels: Clear titles and labels for optimal navigation and understanding.
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Readable Fonts and Contrasts: We use readable fonts and ensure sufficient contrast between text and background colors.
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Responsive Design: Our site is designed to work smoothly on various devices and screen sizes.
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Need Help or Feedback?
We invite you to provide us with your feedback to improve the accessibility of our site. If you encounter any obstacles or have any suggestions, please contact us:
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Email: tim@cesltd.co
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Phone: +33 (0) 695669501
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Postal Address: Tim's Kitchen, Drumettaz-Clarafond, France, 73420
We commit to responding to accessibility questions within 3-5 business days.
Future Improvements
We are continually working to improve the user experience on our site and regularly review our accessibility measures to stay aligned with standards and user needs.
Legal Compliance
Our commitment to accessibility is in line with the General Framework for Improving Accessibility (RGAA) in France, ensuring our compliance with national and international standards.
Privacy Policy
Your trust is our priority, and we are committed to protecting your personal data. Here's how we handle your information:
📋 1. Collection of Information
We only collect necessary data, such as:
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First and last name
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E-mail address
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Delivery address
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Payment Information
This is done when you place an order, create an account, or sign up for our newsletter.
🔐 2. Use of Data
Your information is used to:
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Process your orders and deliveries 🛒
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Send you updates and special offers ✉️
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Improve your user experience ⭐
We never share your data with third parties for commercial purposes.
🛡️ 3. Data Protection
We take strict measures to secure your information:
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SSL encryption: Your data is protected when making online payments.
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Secure servers: Hosting compliant with GDPR regulations.
📧 4. Your Rights
You can at any time:
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Request a copy of your data 📂
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Modify or correct your information ✏️
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Delete your data 🗑️
Contact us at youremail@example.com to exercise your rights.
🍪 5. Cookies Policy
Our site uses cookies to:
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Analyze visits and improve navigation 📊
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Remember your preferences (language, shopping cart, etc.) 🛍️
You can manage your preferences in your browser settings.
📞 Contact us
For any questions regarding your privacy, write to us at:
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Email: tim@cesltd.co
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Telephone: +33 695669501
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